The travel & hospitality industry is growing rapidly day by day. This industry will never lose its appeal as people are increasingly being driven to explore cultures other than their own. The world is waiting to be explored and fortunately, we live in an age where travelling is more accessible by technology, with cheaper rates. This made travelling easier and cheaper. Hence the travel & hospitality industry has made booking tickets and hotels & other services easier for the customers than a few years earlier. But with the demand for increased services, managing multiple tasks can easily go out of hand and the reputation of a firm may go down by just a click with negative ratings and reviews over the internet. The customers are smart enough to do a Web search before booking about a hotel and check their reviews before buying their services. You will land more customers if the reviews are good but, if the reviews are bad, you might lose out on a significant amount of customers. Hence it is crucial to see to it that management of tasks does not go out of hand.